Policy

Cancellation Policy

We require a 24 hour notice period for all cancellations on our appointments. Anything within this period could result in walk in only appointments - or furthermore a deposit on future appointments. As a polite gesture towards our staff and also many customers, a reasonable time allowed would be much appreciated. just so we can avoid having to turn away or book in anyone at a later date or time. to witheld our standards of work this is of our highest priority so no one leaves our studio feeling dissatisfied.

Late Policy

We request that everyone arrives at least 15 minutes early to their appointment that has been booked in. This way you can relax, and enjoy a complementary drink provided to you, by us at Sector Studios. Failing to do so, can result in the appointment being cancelled and you leaving without our expert service. If we have been notified with over an hours notice on the day, we can possibly amend our schedule if there is extra availability.Arriving late leaves us with less time to perform an adequate service for you. If it’s later than 15 minutes, this will more than likely result in a cancellation, booking amendment or rebooking at another time or date. This is of our last intentions, as we want everyone looking their best, without the stress on our staff, and also other clients throughout the day.

No Shows

If you do not show up to your appointment, without any notice. This could result in you being charged more towards your future appointments and/or having to place deposits beforehand. Repeatedly not contacting or showing up for your appointments will result in your details being blocked and denied services at Sector Studios altogether.

EARLY IS ON TIME, ON TIME IS LATE, LATE IS UNACCEPTABLE!

Bookings

We work to every 15 minutes of the day. When booking try and work closest to the minute to maximise space for other clients. For example if 9:45am and 10am are available, chose 9:45am.

When it comes to group bookings with more than 3 appointments, we require a 50% deposit. This is also required for our deluxe service, our restyle and hot towel shave, a 50% deposit is required.

Social Media Content

Our site and business works with social media feature and buttons within our website. Without your consent, we will NOT UNDER ANY CIRCUMSTANCE use your information. It is your choice to provide and collaborate with us via social media, and fortunately it comes down to verbal consent. We love putting out work out there, and if you feel like you are happy with your service, feel free to share to the world! Be sure to tag us on all platforms.

Privacy Policy

Sector Studios is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.sectorstudios.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Sector Studios will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at:

Sector Studios

Info@sector-studios.com

0433 758 991